Refund Policy

New/Unused Product Returns

Protuning Performance will accept returns for unused products that are normally stocked within 1 year from the time that the order was shipped. If a product is returned within 90 days of the original ship date you are eligible for a refund to the original payment method used. Any returns made within the remaining return policy time frame will qualify for an Protuning Performance in store credit refund only. The customer is responsible for the return shipping costs and fees. All new/unused products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc. A restocking fee may be applied to any returned item that is not regularly stocked, or any order returned after 90 days.

 

Returns on non-stocking items are subject to a restocking fee of up to 15%.

 

See the Return Process below.

 

Application/Fitment Issues

If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please submit a return through your customer account page. Our Customer Service team will review your RMA request, investigate the cause of the fitment problem, and make any corrections that are needed. In the event that we find an error on our website or on behalf of an Protuning Performance Representative, we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

 

Replacement orders will be shipped only to the address used on the original order. Shipping Charges are non-refundable.

 

Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts you have selected are appropriate for your vehicle. To ensure that you are ordering the correct products you must select your vehicle prior to ordering.

 

See the Return Process below.

 

Refused Packages

Any domestic orders that are returned to Protuning Performance as refused by receiver or non-deliverable will be subject to a return handling fee and will be processed as a return in compliance with our standard return policy, including a 15% restocking fee.

 

Any international orders that are refused at the time of delivery will be subject to carrier abandonment of the package, at which time the ordered products would be discarded by the carrier. The customer will not be refunded for the value of the order and the discarded products are no longer retrievable.

 

Core Charge

Some products offered by Protuning Performance may have a core charge deposit that is required during the initial purchase. In some cases, Protuning Performance is unaware of a core charge until after a product has been ordered. If a core charge is required after the product has been ordered, Protuning Performance may contact the customer to inform them of the core charge. Core charges are usually combined with the initial cost of the product purchased and you may qualify for a core refund if the product is returned. Please contact a Customer Service Representative to obtain an RMA number.

 

In order to receive core credit, the product must be in rebuild-able condition without any damaged, structural harm or missing items. The core must be returned to Protuning Performance in the original OEM package in which the original product was sent.

 

Protuning Performance inspects all products that are returned for core credit and reserves the right to determine if the core returned qualifies for core credit. Cores that are not returned in the original packaging will not qualify for core credit. Protuning Performance does not accept junkyard cores. If the return does not meet these requirements, the items will be returned or discarded at your discretion. If the core is denied for core credit, the customer is responsible for the cost of having the item returned.

 

Please allow an ample amount of time for core charges to be processed, as Protuning Performance needs to inspect all parts before a refund is granted. Return shipping for core charge refund is the sole responsibility of the buyer and all cores must be returned within thirty days of original purchase.

 

Shipping Charges are non-refundable.

 

See the Return Process below.

 

Return Process

Protuning Performance now offers an online returns solution! To get started, simply log into your Protuning Performance account, Click the "View Orders" button on the My Account home page and select the order that you wish to make a return on to begin. If you have any questions, feel free to reach out to our Customer Service Team for assistance!

 

Please note: Refunds will be processed to the original payment method used on the order or to an in store credit, respective to the type of return that is made as well as any pre-existing arrangements with an Protuning Performance Customer Service Representative. In the event that multiple forms of payment were used, we will refund the value to an in store credit. Returns on non-stocking items may be charged a restocking fee of up to 15%. In the event that a return label is provided, these charges may be deducted from the total refund you receive.

 

Original shipping costs are non-refundable and the buyer is responsible for return shipping charges. Protuning Performance will not accept COD deliveries.

 

All in store credit balances will expire after one year from the original purchase date.