Privacy policy

This privacy notice (“Notice”) contains important information on who we are, on how and why we collect, store, use and share personal data, and on your rights in relation to your personal data.

It is important that you read this Notice, together with any other privacy policy or fair-processing policy that we may provide on specific occasions, so that you are fully aware of how and why we use your personal data. This Notice supplements our other notices and policies and does not override them.

Who are we?

We are YOZA KURA Suchi USA Ltd (referred to from now as “we” and via similar words, such as “our”).

We are one business in a group of companies, and we are the key decision-maker on data privacy in that group. This Notice, therefore, applies to all companies in our group, save where they have individual privacy notices available on their websites, and the words “we” (and similar) shall include a reference to a group company, where relevant.

Under data protection law, we are known as a “data controller”. This means we are responsible for the way in which we collect and process your personal data and must meet our legal obligations in relation to it.

When do we collect personal data?

We collect personal data at the following times:

Direct interaction with you. For example, when you:

make a booking
visit and purchase items or services at or from our restaurants
register to receive emails or newsletters from us (relating to our products, services, discounts, offers, competitions or events)
take part in competitions or contact us via social media or other means
connect to our Wi-Fi networks
buy and/or use a YOZA KURA Gift Card
contact us (for example, with a question or to provide feedback)

What types of personal data do we collect?

It will depend on circumstances, but the types of personal data we may collect include:

Identity Data - such as your name, title, date of birth, and gender and when you visit our premises, your image on CCTV
Contact Data - such as your billing address, delivery address, email address, mobile number, current location (when you use the location function on our Website to find a store), and the ID number of any YOZA KURA Gift Card that you own
Financial Data - namely your payment card details
Transaction Data - namely details about payments you make to us (and any refunds given), products and services you have purchased from us, and the outstanding balance on a YOZA KURA Gift Card
Technical Data - including your internet protocol (IP) address, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website
Profile Data - including your purchases or orders, any feedback and survey responses that you provide, and in some cases biographical information that you provide
Usage Data - including information about how you use our website, products and services
Marketing Data - including your opt-in/opt-out preferences in relation to electronic marketing

We also collect Aggregated Data, which is large-scale statistical data. We use it for matters such as understanding what percentage of Website users look at a particular page. Aggregated Data is not personal data, as it will not reveal your identity. However, if we combine Aggregated Data with your personal data, so that you can be identified, we will treat the combined data as personal data and use it in accordance with this Notice.

We do not ordinarily collect any Special Categories of personal data about you (this is the legal term describing details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. If we ever do collect it – for example, if you make an accident report and provide health data to us – we will treat it lawfully. We may ask about allergies at a restaurant so that we can help safeguard customers, but we do not record such information in a way that would identify you.

Note: do you have to provide personal data?

In general, no – although in some situations we may be unable to provide a service if you do not. If we need to collect personal data by law, or to perform a contract with you, and you do not provide it, we may be unable to proceed. An example of this would be where we need your delivery address or card details.

How long will your personal data be kept?

We retain your personal data for no longer than is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data (and whether we can achieve those purposes through other means), and the applicable legal, regulatory, tax, accounting and other requirements.

Your information rights

You have certain rights in relation to your personal data. Please see the “Your Legal Rights” section of the glossary below for more information.

We may first need to verify your identity (and, in certain cases, verify that you have authority to make the request on another person’s behalf).

In general, we try to deal with genuine requests within one month. Occasionally it may take longer, in which case we will let you know in advance.

You do not have to pay a fee to exercise these rights. However, if your request is excessive, repetitive or unfounded, we may charge a reasonable fee or refuse to comply with your request.

Other Legal Notices

This Website may include links to websites, plug-ins and applications that are owned by someone other than us. Clicking on those links may allow the owner to collect or share your personal data. We have no control over other sites, are we not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We may change this Notice from time to time. Please check this Notice on our Website regularly to ensure you are aware of the most recent version.

Date of last revision: April 2021